Help Center

How can we
help you?

Guides and support for getting the most out of your genomic analysis workflow on BioSpark.

Getting started

Run your first analysis.

Follow these steps to get results quickly.

01
Upload your data

Navigate to the Dashboard and open the Analysis Workspace. Upload your paired sequencing input files to your personal secure storage.

02
Configure your run

Go to the Dashboard, click "New Analysis", and select your input files. Choose your reference genome and output format.

03
Start the analysis

Click "Start Run". Monitor real-time progress on the Dashboard. The BioSpark engine delivers significantly faster turnaround than conventional pipelines.

04
Download your results

Once complete, download your alignment data and variant files from the Results section. QC logs are also available for review.

Supported analyses

What can BioSpark analyze?

The platform supports a broad range of genomic data types and research applications.

Whole Genome

Full-genome analysis with comprehensive variant discovery across coding and non-coding regions. Ideal for population studies and rare variant research.

Targeted Exome

Ultra-deep coverage of protein-coding regions. Cost-efficient and highly precise for clinical and disease-focused research.

Gene Panels

Maximum-depth analysis for curated target gene sets. Optimized for oncology, pharmacogenomics, and specialty clinical workflows.

FAQ

Frequently asked questions.

What input file formats are supported?

BioSpark currently accepts paired-end sequencing files in standard compressed or uncompressed formats. Additional input formats are available for enterprise and custom workflows — contact our team for details.

How long does an analysis take?

The BioSpark engine delivers substantially faster turnaround compared to conventional pipelines. Targeted exome analyses are typically faster still.

Is my genomic data secure?

Yes. All data is stored in isolated, encrypted environments with strict per-user access controls. We do not retain or share your data, and our infrastructure is designed to align with HIPAA and GDPR standards. Learn more on our Security page.

What reference genome is used?

The standard pipeline uses the current human reference genome (GRCh38). Support for alternative reference builds and custom reference genomes is available for enterprise workflows.

How do I join the Early Access Program?

BioSpark is currently in its POC (Proof of Concept) phase. You can apply for early access via the Pricing page. Our team will review your application and follow up with onboarding details.

Still need help?

Talk to our team.

Our team is happy to help with any technical or platform questions you have.

Contact support Email us directly